FAQ

My account

Do I have to register to place an order?

To place an order you do not necessarily have to register. You can also order as a guest.  If you order as a guest, you will have limited functionality. For example, order history and address administration will not be available to you.


What are the advantages of registering?

When registered, you do not have to enter all your data when you place an order, you can simply log on with your e-mail address and password. You can also view your order history at any time, conveniently view the status of all your orders, and store several invoice or delivery addresses in the address management area.


What are the requirements for registering as a customer?

The prerequisite for registering as a customer is that you or your company should be  based in Australia


Is my data managed securely?

Your data is securely managed since we use either SSL or TLS encryption protocols for your purchases. TLS (“Transport Layer Security”) is the updated version of SSL (“Secure Sockets Layer”) and guarantees secure data transmission over the internet.


What do I do if I have forgotten my password?

If you have forgotten your password, click “Password forgotten” and enter your email address to receive an e-mail from which you can reset your password.


Why can't I order anything, even though I have registered as a customer?

Please check that you have completed the registration process. After registering, you will receive an e-mail to activate your account. Only then you can place an order as a registered customer.



Product portfolio

Why can´t I find all WIKA products?

We have chosen a selection of products for you from our standard portfolio of pressure, temperature and calibration measuring instruments, for quick and easy order processing.


My desired product is not available via the online shop ‒ what now?

In the event that you wish to purchase a product that is not available in the online shop, please get in touch with our sales team.


Who can I contact with technical questions about the products offered?

For technical product support, you can contact us on our toll free phone number (1800 806 401) or via live chat during our business hours (Mon. – Fri.: 08:00 – 17:00 or by e-mail (shop@wika.com.au). You can also have a look at our website www.wika.com.au.

My desired product is not available in the version I want (online) ‒ what now?

In the event that you wish to purchase a variant that is not available (online), please get in touch with your contact person in our sales team.


Ordering

What is the usual process for my order?

After you have added the desired articles to the shopping cart, you can either login with your existing customer account, register as a new customer or as a guest. Depending on the route you have chosen, you must first enter your user or access details. Then you can choose delivery, shipping and payment method. For registered customers, you can also change your invoice or delivery address. After the order is placed, we will send you an order acknowledgement by e-mail and, after checking successfully, an e-mail with the order confirmation. Once the articles have been submitted to our logistics partner, you will receive a shipping confirmation e-mail which contains information on the tracking of the shipment. Finally, we will send you the invoice as a PDF or an e-mail.


Can I order as a private customer?

We are happy to accept orders from private customers.


Will I be updated about the status of my order?

If you are a registered customer, you can view the status of your order at any time from your customer account. In addition, all customers will receive a link in the shipping confirmation e-mail to track the shipment.


Can I see where my shipment is?

Your shipment is handled by our logistics partners. In the shipping confirmation e-mail, you will receive a link to track the shipment.


 What can I do if a technical fault occurs during the order processing or in general?

For technical difficulties, you can contact us on our toll free phone number (1800 806 401) or via live chat during our business hours (Mon. – Fri.: 08:00 - 17:00) or by e-mail (shop@wika.com.au).

Why is there only a limited quantity available of each article?

The limitation of the order quantity per article is necessary in order to guarantee you the quoted delivery times. Should you have larger requirements, please contact us on our toll free phone no. (1800 806 401) or live chat during our business hours (Mon. - Fri.: 08:00 - 17:00) or by e-mail: shop@wika.com.au


What are the requirements for placing an order?

Ordering is only possible for companies or private customers that are based in Australia.


How can I place an order?

As a private customer or a business customer you can order with your existing customer account. If you do not yet have an account, you can create one here at any time. In addition, it is also possible to place orders as a guest.


Where can I find the general terms and conditions?

The general terms and conditions can be found in the lower right section of the web-page. In addition, we will inform you about our general terms and conditions during each ordering process.


What do I do in the event of a complaint?

In the event of a complaint, please inform us immediately via e-mail on shop@wika.com.au. We will inform you immediately about the procedure for returning goods to us.


Can I exchange or return items?

Please contact us on our toll free phone no. (1800 806 401) or live chat during our business hours (Mon. - Fri.: 08:00 - 17:00) or by e-mail: shop@wika.com.au to discuss your requirements.



Payment

What payment methods are available?

Payment methods available are: Visa, Mastercard and PayPal.


Do I have to pay additional fees for any of the payment methods?

No matter what payment method you choose, there are no additional fees payable.


Paying by credit card?

The credit card (Visa Card or MasterCard) will be charged after the dispatch of the items, but no later than seven days after your order.


Paying via PayPal?

Your PayPal account will be charged immediately after confirmation of the transaction.



Delivery and shipping

Will I be informed when my order is shipped?

When we ship your order you will receive a shipping confirmation e-mail from us.


How will I know when I will receive my order?

With the order confirmation, we confirm the shipping date. Furthermore, you will receive all information on shipment tracking with the shipping confirmation e-mail.


How quickly can the items I need be delivered?

The delivery times are different, depending on whether you have selected standard items or configured products. The exact details for each article can be seen directly. Stock instruments are generally ready for dispatch immediately, meaning that for orders received by 14:00 on working days, we will ship these orders on the same day. Manufactured instruments are generally available within five working days. With the express delivery and the partial delivery you can accelerate the delivery ‒ for the appropriate charge.


Will I always be charged shipping costs?

For a standard complete delivery, with order value of $150.00 or more, the delivery costs are not charged.


What is meant by “partial delivery” and “complete delivery”?

For orders that contain articles with different delivery times, you can choose between partial delivery and complete delivery. The “Partial delivery” option has the advantage that you receive the respective items immediately after completion. With the “complete delivery” option, we deliver your order as soon as all items have been manufactured. Please note that we charge an additional fee of $15.00 for each partial delivery ‒ for a value of goods of $150.00 or more, there is no additional charge

Are the shipping costs different depending on the product selection and weight?

No, the shipping costs are not dependent on the products or their weight.


Which shipping methods can I choose between?

For each order, standard delivery via Toll Ipec for $15.00and also express delivery with Toll Priority for $25.00 are available. Please note that for an order value $150.00or more, the standard delivery is free-of-charge for the complete delivery.


What can I expect from “express delivery”?

With express delivery, we guarantee delivery by next working day to all capital cities metro, 2-3 days non-metro areas following shipment (Toll Priority). Please note that for orders received by 14:00 on working days, we will ship stock instruments on the same day. Should your order include both stock and manufactured instruments, please also select the “partial delivery” option to benefit from the advantages of express delivery.